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- INTRODUCTION AND PRINCIPLES
- Expectations and Objectives
- Challenges for the Manager
- The Environment
- Management Cycle
- Criteria for Success
- Organizational Support
- Management Characteristics
- Human Resources Management
- Project Management
- TEAM MANAGEMENT AND PLANNING
- Goal and Importance
- Planning Principles
- Components of a Plan
- Priorities
- Taking Charge of the Objectives
- ORGANIZATION
- Measuring Team Spirit
- Selecting and Appointing Members
- The Different Types of Structures
- The Team and its Customers
- Job Descriptions (Theory and Workshop)
- Defining Procedures (Decision Making)
- The Resource Development Plan
- DIRECTING THE TEAM
- Basic Concepts
- Group or Team?
- Team Building
- Why Team Work?
- Essentials Elements and Obstacles
- Teamwork Skills
- The 3 Main Questions
- Communications within the Team
- Introducing Changes
- Negotiation
- Conflict Management
- Solving Personnel Problems
- Holding Effective Team Meetings
- MANAGEMENT FOLLOW-UP
- Measurement Criteria
- Management by Objectives (“MBO”) and Results
- Useful and Productive Reports
- Mechanisms for Efficient Follow-up
- Budget Tracking
- TEAM SUCCESS
- Personal Success and Team Success